Privacy policy & cookies

 Privacy policy & cookies

• Privacy statement
• About our privacy policy
• The personal data we process
• Purpose and legal grounds for the use of your personal data?
• How long we keep personal data
• Sharing personal data with third parties
• Cookies, or similar techniques we use
• View, modify, or delete data
• How we secure personal data
• Contact details

Privacy statement From Holland Online

From Holland Online, located at Weesperstraat 94D, 1112AP in Diemen, is responsible for the processing of personal data as shown in this privacy statement. The following websites belong to From Holland Online:

• Tuinzaden.eu
• Souvenirsfromholland.com

About our privacy policy

Privacy-sensitive data or personal data are processed via our web store. From Holland Online considers a careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy statement was last modified on 1 March, 2019. The publication of a new version will void the validity of all previous versions. This privacy policy describes what information we collect about you, what this information is used for and with whom and under what conditions this information may be shared with third parties. 
If you have any questions about our privacy policy, please contact us via the contact details at the end of our privacy policy.

The personal data we process

From Holland Online processes your personal data because you use our website and / or because you yourself provide it to us. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Payment details
• Sex
• Date of birth
• Order history
• Information about your activities on our website including IP address, internet browser and device type

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@fromhollandonline.com and we will delete this information.

Purpose and legal grounds for the use of your personal data?

We need data to implement the agreement between you and From Holland Online, such as the purchase of a product or warranty. From Holland Online therefore processes your personal data for the following purposes:

• Handling your payment
• Processing your order
• To deliver the order to you
• Communication via customer service (call or e-mail) if this is necessary to be able to carry out our services
• Returns and repairs

In addition, we can use the data at legitimate interest to provide all our customers with the most optimal and personalized service. We always think of your privacy. This applies to:

• Reviews and customer satisfaction survey
• Contact with our customer service
• Visiting our website
• Client account access
• Personal advice
• Special Offers
• Social media

From Holland Online analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

We can also have a legal obligation to use your information, for example when we suspect fraud and with also for fiscal compliance. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter and / or advertising.

How long we keep personal data

From Holland Online does not store your personal data longer than strictly necessary to process your order (s), including warranty, unless there is a legal obligation that requires longer storage (such as the fiscal obligation to retain).

We remove inactive customer accounts after 7 years. After that period, we only use your data anonymously, for internal reports.

Sharing personal data with third parties

From Holland Online never sells your data to third parties. We only provide your data to third parties if this is necessary for the execution of our services. This concerns the following parties:

• Payment partners (for example for iDeal, creditcard and PayPal payments)
• Delivery services (such as PostNL)
• Suppliers in case of direct delivery (eg. greenhouses and bulk goods)
• Repair services
• IT service providers
• Parties that collect our reviews

These partners are involved in the execution of the agreement and may under no circumstances use data for purposes other than our own. The secure processing of your data is guaranteed through an agreement between From Holland Online and the partner. From Holland Online remains responsible for these processing operations.

In suspicious situations we are legally obliged to share customer data with government agencies.

Social media buttons are included in our web store. These buttons only provide a link and do not pass on personal data to third parties. With the option to log in via a social media account, the e-mail address that belongs to the user account is passed on from the social media party.

Cookies, or similar techniques we use

From Holland Online uses functional, analytical and tracking cookies. 
A cookie is a simple small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. From Holland Online uses cookies with a purely technical functionality. These ensure that the website works properly to, for example, keep track of which products are in your shopping cart.

In addition, we also place unnecessary cookies (such as Google Analytics) to keep your surfing behavior in anonymous statistics, to offer you tailor made content and advertisements and to integrate social media options such as Facebook, Instagram, Twitter and Pinterest.

If you do not want us to store these unnecessary cookies, you can adjust this with our "cookie control". The unnecessary cookies are then not saved. If you do not want to store cookies at all, you can adjust this directly in the settings of your internet browser. Please note that the website may not function correctly and not all possibilities are available.

Below is an overview of the cookies that can be stored.

It is possible that the overview above, despite our efforts, is not yet 100% complete. We are working on completing this. If you encounter a cookie that is not on this list, please contact us via the contact page.

View, modify, or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by From Holland Online and you have the right to data portability. This means that you can submit a request to us to send the personal information we have about you, to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to the contact details at the end of our privacy policy.

In order to ensure that the access request has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

From Holland Online also wants to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

How we secure personal data

From Holland Online takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us at the contact details at the end of our privacy policy.

Contact details:

From Holland Online 
Weesperstraat 94D
1112AP Diemen

Chamber of Commerce number: 34354202 
VAT number: NL 821116836B01

Contact per: 
E-mail: info@fromhollandonline.com