Find a product
There are several ways to easily find a product of your choice.
Easiest and fastest. Just type the product name or any keyword in the search field at the top. Do you know the article number, then type this in directly? The products which meet your search criteria are displayed instantly while typing.
Click on any best seller tags and all products related to the tag are displayed.
You can also navigate through our collection by selecting a category and/or subcategory.
You will be kept up to date about the progress of your order through automatic status updates by email. It is also possible to log into your account on our website and check the actual status directly:
- Order received confirmation
After you have placed your order an email stating "order received confirmation" will be sent automatically. This means your order was received in good order.
You didn’t receive any e-mail? Make sure the email is not in your junk or spam folder. Is this not the case, please contact us immediately.
- Awaiting bankwire payment
If case you choose to pay in advance by bank transfer, you will receive a "awaiting bankwire payment" email after the "order received confirmation". Once your payment is received, you will receive a "payment accepted" email and your order will be processed further.
- Payment accepted
In case you choose to pay by iDEAL, Creditcard or Paypal, you will receive a payment accepted immediately after succesful payment.
If you choose to pay in advance by bank transfer, you will receive a payment accepted once your payment is received on our bank account. This usually takes about 1-3 working days.
- Preparation in progress
You will receive an email stating "preparation in progress" once your order is processed and accepted.
- Shipment anouncement
As soon as your order is shipped, a "shipment anouncement" is sent.
If available a PostNL track and trace code will be sent in a subsequent email. Use this code to follow your order on the PostNL website. In many countries you can also use the local shippers page for more information like USPS, Correos, Yodel, MyHermes.